THE FIRST AND ONLY SOLUTION TO OFFER COMPLETE INTEGRATION OF ECOMMERCE, CRM AND ERP FOR MICROSOFT .NET
For many organizations, the biggest obstacle of going online has been the integration of their web store, inventory, accounting and CRM. This problem no longer exists. Interprise Suite eCommerce, a new fully integrated eCommerce solution bringing the technology of online stores together with real-time business operations from start to finish.
One affordable, integrated solution now instantly provides accurate real time data throughout your organization as well as to your customers. Built on Microsoft .Net framework technology, Interprise Suite eCommerce manages Website and Shopping carts while still in total control of your CRM, inventory and suppliers with the ability to produce real time accounting reports.
LET THE POWER OF INTEGRATION SIMPLIFY YOUR BUSINESS
To overcome the challenges of today's modern business, we have developed Interprise Suite eCommerce, the first affordable application to combine the most commonly used eBusiness functions into one integrated application. With Interprise Suite eCommerce, the Internet is integrated into the DNA of your business, opening new opportunities for growth and efficiency.
Benefits of Interprise Suite eCommerce include…
Business to Consumer (B2C) and Business to Business (B2B) eCommerce Ready – Going online has never been easier with a single point of data controlling both your website and back office operations. Pricing and other business rules work identically in both the eCommerce website and back office application.
Real Time Data – With our new technology you can run your entire company from your local server or web server. With your website and backend operations running from the same server your entire business can run in real time without compromise.
Connected Business Platform (CBP) – Interprise Suite eCommerce was developed on the Connected Business Platform. This allows it to be easily customized and extended via third party CBP plug-in applications. Never again be locked into an inflexible application that can not be modified to meet the needs of your changing business.
TRANSFORMING ECOMMERCE INTO E-BUSINESS
Interprise Suite eCommerce goes beyond eCommerce by giving you true eBusiness capabilities that can power both the company's web store and back office operations in one fully integrated application. Whereas eCommerce is only designed to run your web store, eBusiness is designed to run your entire organization. By using one point of access for data and business rules, Interprise Suite eCommerce eliminates the need to import and export data between applications because information entered into the system is accessible throughout your entire organization. As an eBusiness, there is no separation between your web store and the rest of your company. You are now able to provide your customers the same service whether through your web store or over the telephone.
A COMPLETE WEBSITE AND SHOPPING CART SOLUTION
Interprise Suite eCommerce includes a complete content management system (CMS) for building and maintaining the web store's content. Web content management features include:
- Easy, step by step checkout process
- Unlimited categories, departments, manufacturers, products and services
- HTML editor for summary, description and warranty pages
- Search engine optimization options
- Topics and news
- Polls and product ratings
- Page settings (show buy button, hide price until cart, require registration to view, etc)
FULLY INTEGRATED WITH ACCOUNTING / ERP & CRM
Whether transactions are entered through your web store or through the back office, they are processed identically all the way through to your accounting ledger. This ensures accurate financial data, up to date reporting and a proper audit trail.
- One central point for all transactions eases financial reporting
- Stock Quantity is updated in real time with prompt for insufficient stock
- Payment terms and shipping methods can be assigned on a ''per customer'' basis
- Tax, Coupons, B2B Pricing methods, discounts and more set up in the back office system flow through the web store
- Customer contact details flow into the CRM module to handle customer activities, cases and opportunities.
Both the webs store design and backend business logic is completely customizable for unprecedented flexibility. Website layout and functionality are customizable through template engines (XML packages). XML packages are used to make the web site look and act the way you want. Website appearance is given personality by applying user definable ''skins''. Create website skins with Microsoft FrontPage® or Macromedia Dreamweaver®. Select from a long list of default XML packages, create custom XML packages or order from the Interprise Suite eCommerce website. Interprise Suite is built to be customized in many ways in almost any of its part. There are readily available custom fields for light customizations, the data dictionary and plugins for more complex changes. Interprise Suite source code is available for developers to custom fit the application for their clients.
OUR APPROACH – A SINGLE SET OF BUSINESS LOGIC UNIFIES THE COMPANY
With Interprise Suite eCommerce there is only one system to set up and maintain. All data, whether entered from the website or back office system is instantly available throughout the entire application completely eliminating the need to move data from system to system. The benefits to this approach are real and substantial. All customer and inventory options set up in the back office work exactly the same whether a transaction isentered on the web or on the back end unifying your entire organization. The right approach: With only one system running both the back office and the web, everything works together effortlessly. As customers place their orders online, the orders are instantly available within the back end system for processing or customer service inquiries; when inventory information is updated on the back end, it is instantly updated on the web for accurate stock availability. The result is complete customer satisfaction which turns into more sales and repeat business.
Single Step Inventory set up
When items are set up, you can show them instantly on the web by clicking on the ''Show on Web'' button. You can automate this process by having this option checked in the inventory class template.
Inventory Web Options
The Web Option tab of the Item detail form has complete content management capabilities. Page settings, images and search engine optimizations are configured in this tab. It has dedicated HTML editors for summary, description and warranty pages.
For each inventory item, the layout and design can be customized through the use of XML packages. A number of XML packages are included and custom XML packages can be added at any time for unlimited design flexibility.
There are a number of ways to subcategorize products on your website. Interprise Suite eCommerce allows you to set up an unlimited number of categories, departments and manufacturers to make it easier to browse your product catalog.
Notice how the hierarchical parent / child set up of categorizations and departments in Interprise Suite eCommerce are identical on both the back end system and the web. This not only eliminates the need to program menus for your website but also keeps your website up to date as categories are added and modified over time.
Selling Languages – Change Languages at Runtime
Both Interprise Suite eCommerce and web store support dynamic multilingual switching of languages. Users can work with the application in their native language whereas customers can view pages from the store in their preferred language.
Real-time Stock Information
With Interprise Suite eCommerce, stock is committed with each new order. To limit web store orders to only in-stock items, the web store can optionally be set up to only allow in stock items to be added to the cart.
Real-time Order Status - No More Follow Up Calls for Orders
Interprise Suite eCommerce uses a workflow status approach for order fulfillment with each stage of progress updated along the way. Customers can view their order status online as it moves from stage to stage. This significantly reduces order status related phone inquiries as customers are always up to date on the process of their order.
''Coupons... Online or Over the Phone!''
Interprise Suite eCommerce has powerful coupon capabilities that allow you to offer incentives to your customers to increase sales. Whether redeemed via the web or directly to a customer service representative the same rules can be applied ensuring a consistent sales experience no matter how they choose to order. Because of Interprise Suite eCommerce's real time design, a ''one time only'' coupon is truly ''one time only'' as it can not be used more than once.
Affiliates to Drive Leads and Customers to Your Site
Affiliates works as sales reps in Interprise Suite eCommerce. As customers' orders are completed, affiliate commissions are calculated based on the agreed upon commission percentage and made ready for processing. A number of powerful commission options are available making it suitable for both business to business and business to consumer environments.
Interprise Suite eCommerce supports:
- Unlimited number of sales reps
- CRM integration
- Tracking for linked transactions, customers and opportunities for each sales rep
- A wide range of commission options - Sales representative-based commissions, special commissions per item, per customer or customer ship to and split commissions
- Sell Varied Items and Let Customers Take Their Pick
- Interprise Suite eCommerce includes a sophisticated ''group matrix'' inventory type that allows you to set up inventory items with up to seven different variations such as sizes and colors. set up only once, these ''group matrixes'' can be used both on the web store and sales order screens for consistency throughout the sales process.
Interprise Suite eCommerce gives customers the option to combine multiple items together to form a kit. Designed to be as flexible as it is powerful, the kit includes a number of advanced options allowing you to set up kits anyway you need.
Substitutes and Accessories
Your store will be able to show as many accessories and substitutes as needed for each product. Once set up in the inventory detail, substitute items are displayed as ''related products'' on both the web store and sales order screens to help your customers find the exact product they are looking for. Also set up in the inventory detail, accessory products can be assigned to be displayed on both the web store and sales order screens making it easier for the customer to purchase complimentary items, increasing order size and driving profits.
Cross-sell and Up-Sell
Interprise Suite eCommerce fully supports intuitive selling features such as ''customers-who-bought-this-also-bought-that''. By automatically reviewing recent sales order history, the application displays cross-sell and up-sell items and presents them in a way that they can be readily included in the order. This feature is not only available for the web store, but also for your internal sales reps so they can recommend and sell other products.
REALIZING B2B ECOMMERCE
For years, eCommerce has revolved around business to consumer (B2C) trade. All that is about to change as business to business (B2B) trading is finally brought to surface in the eCommerce space. The integration of the business processes in Interprise Suite eCommerce bridges the gap between B2B trading and ecommerce. Business rules for B2B trade can now be set up for your web store allowing you to conduct business with your B2B customers online. Interprise Suite includes default class templates for business customers with settings for wholesale pricing and tax already configured and ready for use.
Multistore Support For ''Specialty'' Sites
Interprise Suite eCommerce gives you the ability to set up an unlimited number of websites each with their own unique design and price (additional web store purchase(s) required) all tying into the same back office for order fulfillment.
Unlimited Content/HTML Topics
Interprise Suite eCommerce includes default content (topics) for the important pages (e.g. policies, customer service information, etc) of your web store and allows you to create your own standard content. They can be password protected and set to require subscription on the user's part to view.
Fully Definable String Resources
Each default store string (e.g. message prompts and most of the field descriptions) can be defined to fit your industry. You can also create new string resources for other languages making your store utterly global.
Post News and Announcements as They Occur
Store news and current events can be added promptly to your site. You can also add teasers about new products or upcoming promotions to give customers things to look forward to. You can pop in some images and other elements using the HTML editor to make the news more attractive.
Polls - Know What Your Customers are Thinking!
Polls are a great way of getting feedback from your customers. Polls are easy to set up and includes an option to let anons (anonymous) users to make a vote.